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GreatArt : Products & Services

Considered to be UK’s biggest dealer of quality art materials online, Great Art delivers to its commitment of providing optimum art equipment. The company markets its product throughout Europe and monthly sends out 55,000 packages to 500,000 customers. Packaging and Pick up are continuous being equipped with modern processing procedure with connections from France and UK. The company credits its success to the ample knowledge of its administrator and employees on the industry that they cater to. Great Art has answer for every art material needs, for every sort of artists, from the basic raw materials and canvasses, a great variety of paints and oils to different kinds of brushes and easels.

They make sure to cover each art form to enhance its every expression from printing, drawing, calligraphy, design and graphics, framing, textiles, even ceramic modeling and sculpture carving. The company doesn’t just cater to professionals, they also feed the passionate hobbyist by having the complete materials needed in turning a do it yourself project into a masterpiece by having a hobby and I love art section on their website.

GreatArt : Company Background

Located in Eitorff, East of Bonn, Gerstaecker Verlag GmbH is the company’s distribution hub and modernized warehouse with 40,000 various products to be shipped throughout the continent. Starting with having therapy centers as primary customers, they eventually broaden their market to the European public.

 Gerstaecker UK Limited, trading as GreatArt, is located at Alton, Hampshire. Home of the company’s main operation and processing center established in 2002.

The Gerstaecker family business is now recognized for being a one stop shop for all art needs providing quality materials, with a determination to stay on top by maintaining its commitment and reputation of competent operation and friendly service. They encourage feedback and suggestions in order to further enhance their process aligned to the customer’s needs and requests.

GreatArt : Customer Feedback & Reviews

There were no reviews with regard to the site or the company itself, nonetheless, feedback on their products are available, but limited.

 An artist in hare preservation trust mentioned the effect of using one of GreatArt’s watercolor papers in her Curlie Hare card creation giving the effect of using actual watercolors.

A blogger in Wet Canvas recommends the GreaArt wood panels for a fellow UK based blogger looking for one with good quality.

They also maintain an online magazine that feature tips and information that both budding and established artist and hobbyist will find helpful and beneficial. It is also a medium for the company to announce upcoming events such as fairs, exhibits and competitions.

GreatArt : Business Credibility & Trustworthiness

The company is an affiliate of Fine Art Trade Guild, an organization that started and conducts programs to develop framing skills using Art Business Today publications to broadcast information concerning the trade. They also standardize certain material requirements as well to which GreatArt aligns their product specifications.  They also have associates in the art industry that holds exhibits, shows and galleries of every form. Their magazine along with their affiliates serves as a podium for artists to showcase their masterpieces and art creation.This Business is not BBB Accredited.

GreatArt : Website Popularity & Google Ranking

Alexa results show the GreatArt website has a three month global traffic rank of 247,402nd and 8,437th in the UK United Kingdom with a percentage equivalent of 78.5%  and has 316 sites linking in. Its audience is mostly comprised of educated females with ages 55-64 accessing the site from their workplaces.

Google PageRank rated the said website with a 4 over 10. WebstatData showed a varying result of the site’s global ranking to be 221,290th with 299 backlinks. WooRank provided a low traffic estimate.

GreatArt : Social Media Presence

GreatArt owns a Facebook account which as of date has 2,546 likes with 98 conversations. The page also serves as a venue for the company and their followers to post and display their respective creation for their chosen art form. Their Twitter page currently has 437 followers with 91 tweets. Here, the company receives mostly feedback and commendations from their followers for the quality of the materials they offer. This is also where the company broadcast to their supporters upcoming exhibits and events.

GreatArt : Website Security & Safety

The site has been considered to be safe for browsing upon running the Google diagnostic test. Based on Google’s last visit dated September 07, 2012, it does not appear to be a host of any malicious or unsafe software. McAfee site advisor also displayed the site to be safe, having the same findings as far as the site’s safety for browsing is concerned.

GreatArt : Pricing & Packages

The edge of GreatArt over other similar websites goes farther than just merchandise rates. A consumer can request for a catalog before making a purchase therefore, allowing them to browse and check the details more thoroughly before making a purchase. They feature a loyalty and membership program that includes privileges and incentives for participants. GreatArt aids artist to showcase their skills by having affiliates which can serve as a way for artist to promote their works.

GreaArt market their merchandise at affordable and reasonable prices with discounts for greater orders. They save more when they buy more. They continuously issue vouchers and price cut coupons for clients to get more savings.

GreatArt : Shipping Rates & Policies

Standard delivery charges will be applied for orders within UK which depends on the amount of purchases. The client will be informed of the final amount before shipping.  There will be additional rate of 15 Euros applied for delivery on certain locations due to varying company considerations in shipping to these specific areas. The same amount still applies during promotions.

An Email will be sent to the client in 2 days after being notified of the delivery to enable them to track the parcel.

Standard duration of delivery is within 3 to 5 business days but a client can opt for Express delivery which is presented as an option upon quote. 

The client is given a number to call immediately (08433-571-572) if she fails to receive her/his order within the given delivery duration.  If in any case that the client is unable to sign and receive the delivery, a representative can sign in for the parcel’s receipt. If the latter is not possible, a signed note directing a preferred place to leave the parcel will be honored. The note will serve as a proof of delivery receipt.

As of this time, deliveries overseas, and to PO Box and BFPO addresses is not yet possible.

Detailed information can be found on their website’s FAQs section.

GreatArt : Payment Methods Accepted

A client can opt to make quotation payment wherein detailed information of the purchase is requested and can be sent by Email to inform the customer of the final amount comprised of product rates and shipping charges.  They can afterwards place an order by calling the company’s Customer Services Team hotline 08433-571-572 for confirmation and payment processing.

Payments by credit card are also an option. The company accepts Visa, Mastercard, Maestro, Delta, Solo, Visa, Electron and Paypal. A 20% VAT is applied as of January 1, 2010.

GreatArt : Returns, Refunds & Exchange Policy

Product Returns will be refunded if the client notifies by fax, phone or Email within 60 days of products receipt as long the product remains to be in good condition and unused, however, cancellation notice made after the receipt of the merchandise will void the customer’s right to cancel and will shoulder the cost and risk of its return.

The customer is liable for notifying the company in full detailed documentation of delivery damage discoverable upon scrutiny or missing goods within 3 days and it shall be replaced free of charge.

The company, however, is not responsible for damage, wear and tear resulting from natural causes and/or negligence or from customer’s failure to follow manufacturers or company’s manual or direction of use, improper use of the merchandise or any act of modification by the buyer, staffs or any third party. Clearance must be obtained firsthand from by calling the Alton Customer Service team by calling before Returns can be made.

GreatArt : Product images & screenshots
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